Our Advisors

Meet the Experts Behind the Collective

John Watson

Specialty:
IT, Technology & Cybersecurity

Who They Serve

John works with hospitality organizations including:

  • Hotels
  • Resorts
  • Restaurants
  • Country clubs
  • Multi-unit operators
  • Franchise groups

His expertise is relevant to owners, CEOs, COOs, CTOs and operations executives who are responsible for ensuring technology supports the organization’s operational and strategic needs.

Core Capabilities

Managed IT Services
Provide comprehensive ongoing technology management and support across an organization’s IT environment.

CIO & Security Consulting
Help leadership evaluate technology strategy, security requirements and future IT priorities.

Cybersecurity Training & Procedures
Strengthen organizational awareness, operating procedures and security practices.

Business Continuity & Disaster Recovery
Develop systems and strategies designed to help organizations maintain or restore operations when disruptions occur.

Backup & Intellectual Property Protection
Protect important files, data and organizational information through appropriate backup and security practices.

Network, Firewall & Wi-Fi Management
Build and maintain reliable connectivity and network infrastructure.

Hardware & Software Procurement
Help organizations select and implement appropriate technology solutions.

Toast POS Support
Provide Toast programming and troubleshooting for hospitality operations.

IT Project Management
Coordinate technology initiatives while focusing on stability, implementation and system uptime.

What They Do

John helps organizations manage the technology behind their hospitality operations so their teams can focus on running the business and serving guests.

His work can range from acting as an organization’s ongoing IT resource to evaluating security, managing networks and infrastructure, supporting POS systems or overseeing a major technology initiative.

John’s approach considers both immediate technology requirements and the organization’s longer-term needs. That includes maintaining system stability, strengthening cybersecurity and compliance practices, protecting important information and ensuring technology can scale as the business grows.

With more than 100 years of collective industry experience across the YAM World IT team and its partners, John can draw on a broad technical background while maintaining a strong focus on customer service and hospitality operations.

Why & When to Engage Them

Consider connecting with John when your organization:

  • Needs an ongoing technology partner to function as an internal IT resource.
  • Is opening new locations or expanding operations.
  • Needs an IT audit or technology assessment.
  • Has concerns about cybersecurity or compliance.
  • Requires Toast POS programming or troubleshooting.
  • Needs to strengthen network, firewall or Wi-Fi infrastructure.
  • Wants better backup, disaster recovery or business continuity planning.
  • Is experiencing technology staffing or leadership gaps.
  • Needs help planning or managing a major IT initiative.

John is particularly valuable for hospitality organizations that want a technology partner who understands the operation behind the technology. His approach emphasizes customer service, system stability, security and building technology environments that can support future growth.

Is this the right expertise for your challenge?

Connect with HAC to take the next step.

Ready to Put This Expertise to Work?

Let’s Talk About Your Goals

Tell us about the challenges or opportunities facing your organization. HAC will connect you with the right specialists and resources to help move your organization forward.

The Hospitality Advisory Collective is your starting point for trusted, tailored guidance across the hospitality industry.

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